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Key people

Marcus Decieco

Managing Director

One of the original founders of BAC, Marcus has been in the B2B Document solution industry for 26 years, and has been leading BAC’s growth and development as Managing Director for the past 14 years.
Marcus’s vision for BAC is founded on the belief that to succeed the company must provide state of the art technology coupled with unrivalled service levels to all its clients.

“We have set up a dedicated team around the BAC Way with a vision of business values and customer care, ensuring the growth of the business and customer base through new technology and opportunities”.

In his spare time, when he is not too busy with his family and two children, Marcus is a keen cyclist and golfer.

Trevor Musk

Sales Director

Trevor joined BAC in 2013 to support the company’s growth and development to build on and maintain a leading position in the market. Trevor has 22 years’ experience in the Document solutions industry, focusing on building strong relationships with customers and developing strategic partnerships with key suppliers to ensure successful project delivery.
“Account management at BAC means understanding our client’s Industry Sector and providing the best equipment and solutions to support their needs for growth. Innovation is at the core of our belief and BAC continues to drive the latest technologies incorporating Managed Print Services, Document Management and Cloud Solutions, setting new standards for its clients”
In his spare time he enjoys mountain biking, motor sport.

Emma Gibson

Office Manager

Emma has been at BAC for eight years and has over 20 years office management experience, Emma has been involved in the implementation of new service management software and manages our administration and after sales support team.
Emma’s commitment to BAC has been an invaluable part of our growth and she is dedicated to our customer support.

Emma took part in a skydive to raise money for our chosen charity, Woking and Sam Beare Hospice.

Martyn Eyre

Senior Account Manager

Martyn has been in the Document Solution Industry for 26 years, working in both dealer and manufacturer environments. He has an extensive knowledge of the industry which encompasses Managed Print Services, Managed Document Solutions, Cloud Printing Services and 3D Print.

Martyn is a keen all-round musician – he composes and plays the drums, and also enjoys cooking.

Roger Marsh

Senior Service Technician

Roger joined BAC in 2011 as a Trainee Service Technician and has progressed through the BAC training program and has graduated within the KYOCERA Academy. Roger is responsible for all management print software and solution installations.
He also manages multi machine installations and fleet monitoring software.

In his spare time Roger enjoys mountain biking, playing football and golf. He also took part in the BAC charity skydive.

Ryan Huggins

Service Technician

Ryan has excelled since joining BAC in 2012 and has become a vital member of the team, he has progressed through the BAC training program and has graduated within the KYOCERA Academy. Ryan is responsible for key account customers field service and preventative maintenance, multi machine installations and servicing equipment.

Ryan also took part in the fundraising skydive, and in the rest of his spare time, he plays 5-a-side football.

Boyd Brown

IT Service Technician

Boyd is originally from Sydney, where he worked for KK Technical Services dealing with IT and software installation.
Now enjoying the slightly less sunny UK, Boyd is responsible for pre installation IT and network solutions. He has completed application and solution training at the Kyocera Academy.
In his spare time, he likes travelling, rock climbing and skydiving.

Customer Comments

"Extensive knowledge of new technologies..."

BAC have been supplying and maintaining our photocopiers since 2005. They understand our requirements and use their extensive knowledge of new technologies to provide the most suitable solutions for us.
BAC after sales service and customer care is second to none. Their engineers are very knowledgeable, their service is fast and friendly. I highly recommend BAC.

New Victoria Hospital

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"10 out 10 for aftersales service..."

We have been working with BAC since 2007. The BAC service level goes beyond our expectation. I can’t recall any single event where they failed to provide us the top level of service. They completely understand our requirements and specially the importance of the service due to 24/7 operation at a number of our sites. They always introduce us to new technology which can be beneficial for us.

I give 10 out 10 for aftersales service and customer care from BAC without any hesitation. I will definitely recommend BAC knowing the extra levels they go to.

Conway

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"Confidence on the future with BAC..."

Our new machine arrived yesterday, which we are very impressed by, but even more so the engineer Ryan who came, connected it and put it on each machine extremely quickly and informed us how to use it in a way we all understood. This instils me with confidence in the future with BAC.

Eurosurgical

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"Would definitely be happy to recommend..."

I would like to let you know how appreciative I was of all your assistance in setting up our three new machines and the wonderful and easy installation we had last week with the help of Roger and Ryan who made the transition to the new machines very easy. They were both very patient and happy to explain repeatedly the use of the machines, to all my members of staff, which meant my staff have been able to use the machines now for the past week without any hiccups or hassle. Many thanks for all your help. Would definitely be happy to recommend your company.

Conway

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"Installation and training went perfectly..."

Just to let you know we are very happy with our new copier.
Installation and training went perfectly and your guys did a wonderful job. Hope we get the same person when quarterly service becomes due.

John Arthur Beare

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"Many thanks for the quick turnaround..."

Just a quick note to say thank you for the installation of the printer into our offices.

I was impressed with the engineers who completed the installation with a minimum of fuss. They were well presented, acted professionally, and went about the task efficiently and courteously. Many thanks for the quick turnaround replacing our old unit from our previous supplier.

Cello Health

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"Thank you so much!"

I just wanted to thank you for providing us with our new printer today. The installation was quick and easy and the guys who came along were lovely and very efficient. The new printer itself is wonderful, so much better than the one we had before – we’ll now be able to print quickly and keep everything up to date which was a struggle with our old printer as it was slow and unreliable. Thank you so much!

Supreme Healthcare

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"Accommodating and supportive..."

I would like to thank you and your team for being so accommodating and supportive. Whenever we have a fault or error, your team will try to assist over the phone or will advise when an engineer can come out, which is usually the next morning. Once your engineers are on site, they fix the error but also explain what they have done and how to fix the fault if it happens again. A big thank you to your team.

Marken

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